Terms & Conditions
Effective Date: September 23, 2026
These Terms & Conditions govern the use of cleaning services, website services, and communications provided by Dasilva's Maids LLC (“Dasilva's Maids,” “we,” “us,” or “our”).
By requesting, scheduling, or purchasing services from Dasilva's Maids, you agree to the applicable terms described below.
Cleaning Services
Dasilva's Maids provides professional cleaning services, including residential cleaning, recurring house cleaning, deep cleaning, move-in and move-out cleaning, vacation rental and Airbnb turnover cleaning, office cleaning, commercial cleaning, and related services.
The scope, frequency, price, and conditions of each cleaning service may vary depending on the service requested and the agreement made with the customer.
Estimates and Pricing
Quotes and estimates may be based on information provided by the customer, including property size, number of bedrooms and bathrooms, property condition, cleaning frequency, requested services, and additional cleaning requirements.
Customers are responsible for providing accurate information when requesting an estimate.
If the actual property condition, size, or required scope of work differs materially from the information provided, Dasilva's Maids may discuss an adjustment to the price or scope of service before completing additional work.
Scheduling and Access
Cleaning appointments are subject to availability.
Customers are responsible for providing accurate property access information and ensuring that our cleaning team can access the property at the scheduled time.
Arrival times may occasionally be affected by traffic, weather, previous appointments, emergencies, or other circumstances outside our reasonable control.
Cancellations
Customers may cancel or reschedule a cleaning without a cancellation fee when at least 24 hours' notice is provided.
Cancellations made less than 24 hours before the scheduled service may be subject to a fee of 50% of the scheduled cleaning price.
If our cleaning team arrives at the property and is unable to perform the scheduled service because of a customer cancellation, lack of access, or another circumstance within the customer's control, the customer may be charged 100% of the scheduled cleaning price.
SMS Terms & Conditions
By providing your mobile phone number and consenting to receive SMS/MMS communications from Dasilva's Maids, you agree to receive text messages related to your cleaning service inquiry or customer relationship.
Messages may include cleaning estimates and quote follow-ups, scheduling and rescheduling communications, appointment confirmations and reminders, cleaner arrival notifications, service updates, requests for property or service information, customer support, payment-related notifications, and follow-up communications regarding requested or completed cleaning services.
Promotional or marketing text messages will only be sent when the recipient has provided the appropriate consent.
Message Frequency
Message frequency varies depending on your interactions with Dasilva's Maids, your scheduled services, and your communication preferences.
Message and Data Rates
Message and data rates may apply according to your mobile carrier and wireless plan.
Dasilva's Maids does not charge customers separately for receiving SMS messages, but your mobile carrier may apply charges according to your service plan.
Opting Out
You may opt out of receiving SMS messages from Dasilva's Maids at any time by replying STOP to any SMS message you receive from us.
After you reply STOP, you may receive a confirmation message indicating that you have been unsubscribed. We will stop sending SMS messages covered by that consent unless you later request or consent to receive messages again.
Help and Support
For assistance with SMS communications, reply HELP to any SMS message from Dasilva's Maids.
You may also contact us using the telephone number, email address, or contact form available on our website:
Consent
Consent to receive SMS/MMS communications from Dasilva's Maids is not a condition of purchasing any goods or services.
When providing a mobile phone number, you represent that you are authorized to use that number and provide consent to receive communications at that number.
Privacy and Mobile Information
Your personal and mobile information is handled according to our Privacy Policy:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent will not be sold, rented, shared, or distributed to third parties or affiliates for their own marketing or promotional purposes.
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery may be affected by your wireless carrier, device, network availability, or other circumstances outside the control of Dasilva's Maids.
Automated and AI-Assisted Communications
Dasilva's Maids may use automated technology, virtual assistants, or artificial intelligence-assisted systems to help respond to customer inquiries, provide information, manage appointments, send reminders, and support other customer-service functions.
Customers may request assistance from a member of our team when appropriate.
Payments
Customers are responsible for paying applicable charges for services provided by Dasilva's Maids according to the price and payment terms agreed upon for the service.
Payment methods and payment timing may vary depending on the type of cleaning service or customer agreement.
Customer Responsibilities
Customers are responsible for providing accurate information about the property and requested cleaning services.
Customers should notify Dasilva's Maids of conditions that could affect the cleaning service, including access restrictions, pets, hazardous conditions, unusually heavy cleaning requirements, or other relevant circumstances.
Website Use
The Dasilva's Maids website is provided for general information about our company and services and to allow customers to contact us or request services.
Users may not misuse the website, attempt unauthorized access to systems, interfere with website operations, or use the website for unlawful purposes.
Privacy Policy
Your use of our website, communications, and services is also subject to the Dasilva's Maids Privacy Policy:
Changes to These Terms
Dasilva's Maids may update these Terms & Conditions periodically to reflect changes in our services, business practices, technology, or applicable requirements.
When changes are made, the effective date displayed at the top of this page will be updated.
Contact Us
If you have questions regarding these Terms & Conditions or our SMS program, please contact:
Dasilva's Maids LLC
Website: www.dasilvasmaids.com
You may also contact us using the telephone number, email address, or contact form provided on our website.